• Introduction

  Orhja is committed to protecting all personal information collected from customers. This Privacy Policy assists customers in understanding the purposes for which Orhja collects personal information, and how such information is used, protected, stored, and disclosed by Orhja and its partners or other authorized third parties.

• What We Mean by 'Personal Information'

  Personal information is any information about an identifiable individual, including information that alone or in combination with other information could be used to identify an individual. This includes, but is not limited to, your name, home address, email address, telephone number, date of birth, and purchasing information. Personal information does not include aggregated information or any personal information that has been de-identified through the removal of potentially identifying details such that the data may not be identified with a particular individual.

• Purposes for Collecting Personal Information

  Orhja generally collects, uses, and discloses personal information to operate our business and to provide services, including: • To communicate with customers regarding orders, purchases, or any concerns or queries the customer may have. • To communicate with customers regarding any changes to this Privacy Policy or to Orhja’s services. • To identify customers who use our services. • To communicate with customers regarding promotions, contests, offers, incentives, rewards, surveys, questionnaires, and other pertinent matters, subject to customer consent or as permitted by law. • To ensure customers receive the benefits of promotions and rewards programs. • To process customer orders and manage the delivery of products and services. • To understand and analyze the interests, needs, and preferences of customers. • To develop, enhance, market, and provide products and services to meet customer needs. • For marketing and analytics purposes, including targeted advertising. • To verify customer identity for transactional purposes to reduce fraud or errors in transaction processing. • To comply with applicable legislation and regulatory requirements. • For investigation and law enforcement purposes.

• Information We Collect

  Orhja collects personal information in several ways, including but not limited to: • When you register or create an account with us. • When you make a purchase or place an order. • When you subscribe to our newsletters or other communications. • When you visit our websites or use our mobile applications. • Through customer interaction with Orhja’s customer service. • Through surveys, questionnaires, or other research conducted by or on behalf of Orhja. We may also collect personal information from individuals when they apply for employment with Orhja or when franchisees and affiliated merchants provide information for the purpose of processing applications and ongoing dealings.

• Collection of Location Data

  In order to provide the best possible delivery services to our customers, we gather precise location data that allows us to accurately navigate our delivery routes and ensure that products are delivered in a timely manner. This information is essential for our operations, as it helps us optimize our delivery schedules and avoid delays. To further enhance the efficiency and accuracy of our delivery services, we may also share this location data with trusted third-party services, such as Google Maps. By collaborating with these external providers, we can leverage their advanced mapping technology to improve our delivery routes, minimize errors, and ultimately enhance the overall delivery experience for our customers. Rest assured that the security and privacy of your location data is of utmost importance to us. We are committed to safeguarding this information and only sharing it with reputable third-party services that adhere to strict data protection standards. Our goal is to use location data in a responsible and transparent manner to ensure seamless and reliable deliveries for our valued customers.

• Messaging Data

  At Orhja, we place a high priority on efficiency and customer satisfaction. By collecting and utilizing messaging data, we are able to streamline communication between drivers, customers, and stores. This data allows us to effectively coordinate orders and deliveries, ensuring that everything runs smoothly and on time. Additionally, by promptly addressing any customer queries that may arise, we are able to provide exceptional customer service and address any concerns that our customers may have. Our commitment to utilizing messaging data helps us to operate more efficiently and effectively, ultimately resulting in a more positive experience for all involved parties.

• Photos and Videos

  Drivers are encouraged to take photos of deliveries in order to provide concrete evidence of the successful delivery of items. This not only helps to protect the driver in case of any disputes or discrepancies, but also provides reassurance to the customer that their package has been safely delivered. The photos taken by drivers are stored securely in a database and are only accessed for verification and quality assurance purposes. This ensures that there is a reliable record of each delivery, which can be easily referenced if needed. Overall, taking photos of deliveries helps to streamline the delivery process and maintain a high level of customer satisfaction.

• App Info and Performance

  We collect information about app performance, including crash reports and usage data, to diagnose issues and improve the user experience. This data helps us enhance the functionality and reliability of our app.

• How We Use Your Information

  Orhja uses your personal information for various purposes, including: • To fulfill orders and deliver products and services. • To provide customer support and respond to inquiries. • To customize your experience and provide personalized services. • To send you promotional materials, newsletters, and updates. • To conduct research and analysis to improve our offerings. • To ensure security and prevent fraud.

• Sharing Your Personal Information

  Orhja may share your personal information with third-party service providers that we have engaged to perform services on our behalf. These service providers may include advertising agencies, marketing agents, data processing and storage companies, or organizations that provide administrative and support services. We will limit our disclosure of your personal information to what is reasonably necessary for the service provided. We will use contractual and other means to ensure that these third parties protect your personal information and use it only for the purposes for which they were engaged. Orhja may also share your personal information as required by law or in connection with legal proceedings, fraud prevention, and credit risk reduction. We do not sell or rent your personal information to third parties.

• Cookies and Tracking Technologies

  When you visit our websites or use our mobile applications, we may use automated tools to provide a personalized browsing experience and better understand your needs. These tools include: • Cookies: Small text files stored on your device that identify your browser or device. Cookies help us understand user activity and improve our websites. • Tracer Tags & Web Beacons: Small transparent graphic images that record simple user actions related to our websites and email communications. They help us determine the effectiveness of our site and communications. • Analytics: We may use third-party services like Google Analytics to gather and analyze information about website usage. You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on our websites.

• Interest-Based Advertising

  We work with third-party advertising networks that use cookies and other tracking technologies to collect information about your activities on our websites and other sites. This information is used to provide you with tailored advertisements. You can opt out of interest-based advertising by visiting the Digital Advertising Alliance of Canada website at https://orhja.com/contact

• Data Security Measures

  Orhja implements appropriate technological, physical, and contractual security measures designed to help protect personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. However, no electronic system is entirely secure.

• Data Retention

  Orhja will only retain personal information as long as necessary for the purposes identified in this Privacy Policy or as required by law. Once personal information is no longer needed, it will be securely destroyed or de-identified.

• Your Privacy Rights

  You have the right to: • Access your personal information and request corrections if it is inaccurate. • Withdraw your consent to the use of your personal information at any time, subject to legal or contractual restrictions. • Request the deletion of your personal information, subject to legal requirements. To exercise your rights, please contact us using the contact information provided below.

• Changes to This Privacy Policy

  Orhja may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the revised policy on our website or through other communication channels. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

• Contact Information

  If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Orhja by Oanwave Technology Inc. Toronto, Canada 437-429-7769 [email protected] We will respond to your inquiries within 30 business days.

Driver Data Collection and Usage

• Personal Information:

  We collect personal information to identify and communicate with our users. This includes your name, contact details (such as phone number and email address), and identification information necessary for verifying your identity and managing your account.

• Location Data:

  We collect precise real-time location data to facilitate accurate navigation and optimize delivery routes. This data is crucial for ensuring timely deliveries and providing efficient service to our customers.

• Device Information

  We gather information about the device you use to access our app, including the device ID, operating system, and other relevant details. This helps us improve app compatibility, troubleshoot issues, and enhance the overall user experience.

• Usage Data

  We collect details of your interactions with the app, including delivery history, app activity, and preferences. This data is used to understand how you use our services, improve functionality, and provide personalized experiences.

• Communication Data

  We monitor messages and call logs between you and customers or support to ensure effective communication, resolve issues promptly, and maintain a high standard of service.

• How We Use Your Data

• Navigation and Delivery

  We use your location data to provide accurate directions and optimize delivery routes. This ensures that deliveries are made efficiently, reducing delays and improving customer satisfaction.

• Order Management

  Your data helps us facilitate the acceptance and completion of delivery orders. We use this information to track orders, update statuses, and ensure that deliveries are processed smoothly.

• Performance Monitoring:

  We track delivery performance to ensure service quality. By monitoring key metrics, we can identify areas for improvement, optimize operations, and maintain high standards of service.

• Security:

  We use your data to ensure the security of our platform and prevent fraud. This includes verifying your identity, monitoring for suspicious activity, and implementing security measures to protect your information.

• Data Sharing

• With Customers

  We share your location and contact details with customers to facilitate deliveries. This enables customers to track their orders in real-time and communicate with you directly.

• With Support:

  We share necessary information with our support team to assist you. This allows us to provide timely and effective support, resolving any issues you may encounter while using our app.

• Legal Requirements:

  We comply with all legal obligations and may disclose your data in response to government requests or to comply with applicable laws and regulations. This ensures that our operations are transparent and lawful.

• Code of Conduct

• Professionalism

  • Maintain a Professional Attitude: All drivers are expected to uphold a professional demeanor while representing Orhja. This includes being courteous and respectful in all interactions with customers, colleagues, and other road users.

  • Provide Courteous Service: Deliveries should be conducted with the highest level of customer service, ensuring that customers feel valued and respected.

• Safety:

  • Adhere to Traffic Laws: Drivers must comply with all local traffic laws and regulations. This includes obeying speed limits, traffic signals, and other road signs to ensure the safety of themselves, customers, and the general public.

  • Follow Safety Regulations: Use all necessary safety equipment and practices while delivering. This includes wearing seat belts, using hands-free devices for communication, and maintaining the vehicle in a safe and roadworthy condition.

• Integrity

  • Accurate Reporting: Ensure all delivery statuses and related information are reported accurately and honestly. Any issues or discrepancies should be reported immediately to the appropriate Orhja support team.

  • Handle Goods with Care: All items being delivered should be handled with the utmost care to ensure they reach the customer in perfect condition. Any damage or issues should be communicated promptly.

• Confidentiality

  • Protect Customer Information: Keep all customer information confidential. This includes personal details, delivery addresses, and order specifics. Use this information solely for the purpose of fulfilling delivery tasks.

  • Secure Data Handling: Ensure that any data collected or used during deliveries is handled securely and in accordance with Orhja’s privacy policies. Avoid sharing customer information with unauthorized individuals or entities.

• By adhering to this Code of Conduct, drivers help maintain the high standards and reputation of Orhja, ensuring a positive experience for all customers and stakeholders involved.

Merchant Data Collection and Usage

• Business Information

  We collect information about your business, including the business name, contact details, and registration information. This information is essential for creating and managing your merchant account.

• Product Information

  Details about the products or services you offer, including descriptions, prices, and availability. This helps us display accurate information to customers on our platform.

• Transaction Data

  Information related to orders, payments, and transactions. This includes data on sales, refunds, and payment processing.

• Communication Data

  Messages and emails between you and customers or support. This ensures effective communication and resolution of any issues or inquiries.

• Order Processing

  To facilitate the processing and fulfillment of orders, ensuring that customers receive their products promptly and accurately.

• Inventory Management

  To help manage stock levels and product availability, preventing stockouts and ensuring customers can purchase available items.

• Customer Communication

  To enable communication with customers regarding orders, inquiries, and other interactions. This ensures customers are informed and satisfied with their purchases.

• Performance Analytics

  To provide insights into sales performance and customer behavior, helping you make informed business decisions and optimize operations.

• Security

  To ensure the security of our platform and prevent fraud. This includes monitoring transactions and safeguarding your business information.

• With Customers

  Sharing necessary business information and product details with customers to facilitate purchases and enhance their shopping experience.

• With Support

  Sharing necessary information with our support team to assist you in resolving any issues or inquiries effectively.

• Legal Requirements

  Complying with legal obligations and responding to government requests. This ensures our operations are transparent and lawful.

• Code of Conduct

• Honesty

  • Provide accurate information about your products and services. This builds trust with customers and ensures they receive what they expect.

• Responsiveness

  • Respond promptly to customer inquiries and orders. Timely responses enhance customer satisfaction and loyalty.

• Quality

  • Ensure the quality and safety of the products you offer. This includes adhering to industry standards and regulations.

• Confidentiality

  • Keep customer information confidential and use it solely for business purposes. Protecting customer data is crucial for maintaining trust and complying with privacy laws.

• By adhering to this Code of Conduct, merchants can ensure a high standard of service, maintain customer trust, and operate efficiently within the Orhja platform.