• Introduction

  Welcome to the sites and interactive services owned, operated, or provided by Orhja and its subsidiaries and affiliates (the “Company”, "Orhja", “we”, “us”, or “our”). These Terms of Use, together with the Transactional Terms and the Orhja Terms and Conditions set out under those section headings below (collectively the “Terms”), govern your use of any Orhja website, mobile site, application, and/or other service as applicable (collectively the “Services”).

• Terms of Use

  Please review these Terms carefully. By using any of the Services, you accept these Terms. We may modify these Terms at any time by updating this posting and without notice to you. Your continued use of any of the Services constitutes your acceptance of these Terms.

• Privacy

  Your privacy is important to us. The Orhja Privacy Commitment governs how user information is collected and used. By registering, accessing, or using the Services, you are signifying your acknowledgment of and agreement to our Privacy Commitment. Please click here to view our Privacy Commitment.

• Email & Other Electronic Messages

  From time to time, we may send you e-flyers and other promotional emails or electronic messages. You can unsubscribe from these promotional emails through the unsubscribe mechanism contained in any message. We may also send you transactional and operational messages regarding your account(s).

• Additional Terms

  Apart from what is outlined in these Terms, additional terms may apply to your use of certain services. Such additional terms are incorporated by reference into these Terms. We will provide these terms to you or post them on the applicable Services. If there is a conflict between these Terms and any additional terms that apply to a particular Service, the additional terms will control. Promotions and contests on the Services may also have additional terms, rules, exclusions, and eligibility requirements, such as restrictions related to geographic area or age.

• Registration and Login Information

  We may request that you register to access or use certain Services and thereafter you may be required to log in to access such Services. From time to time, we may request that you reset or update your password(s) and/or update your profile information. Registration to use a Service may allow you to log in to additional Services without the need to register again (often referred to as "single sign-on"). Some Services may allow for social login under which you may be provided the option to register or log in using existing information you have previously provided to a social networking or similar service of which you are already a member. If social login is available for a particular Service, it is always an option and never a requirement, and the process will include a statement of the specific information that the social login service will provide to us if you proceed with the social login.

• Intellectual Property Rights

  Your use of the Services is limited to personal and non-commercial use only unless other use by you is specifically permitted by Orhja in writing. We reserve all other rights to the Services and content, and you are not permitted to copy, modify, reuse, transmit, distribute, or re-post any of the content displayed (except as stated in these Terms) without written permission from Orhja.

• User Submissions

  All comments, reviews, ratings, suggestions, ideas, recipes, graphics, photos, or other information that you provide to us through the Services (“User Submissions”) (other than personal information that we promise to protect under our Privacy Commitment) are non-confidential. For any User Submissions, you grant Orhja a perpetual, irrevocable, royalty-free, and transferable right and license to use, copy, modify, delete in whole or in part, adapt, publish, translate, and/or create derivative works from, sell, distribute, and/or incorporate such User Submissions into any form, medium, or technology throughout the world without compensation to or acknowledgment by you.

• Copyright Complaints

  We respect the intellectual property rights of others. If you believe that any material on the Services infringes any copyright which you own or control, you may send us an alert where such functionality is incorporated into a Service or a written notification of such infringement to us. If we receive notification of an alleged infringement, we will investigate the complaint and if we consider it to be justified, we will remove or disable access to the allegedly infringing material.

• Disclaimers

  The information we provide on our Services is believed to be accurate and complete at the time of posting. We attempt to ensure all information remains accurate and current but we do not guarantee the accuracy, completeness, and quality at all times.

• Limitation of Liability

  Orhja will not be liable for any damages or injury that accompany or result from your use of the Services. These include (but are not limited to) damages or injury caused by any: use or inability to use the Services; use of (or inability to use) any site to which you link from our Services; failure of performance; error; omission; interruption; defect; delay in operation or transmission; computer virus; or line failure.

• Termination

  We reserve the right, at our sole discretion, to limit or terminate access to the Services (or any portion, aspect, or feature of the Services), delete any content or information that you have posted on the Services, and/or prohibit you from using or accessing the Services (or any portion, aspect, or feature of the Services) for any reason or no reason at any time in our sole discretion, with or without notice. Without limiting the generality of the foregoing, we may at our sole discretion limit access to the Services and/or terminate the registration of any user who violates these Terms or infringes any intellectual property rights of others.

• Indemnity

  You agree to indemnify and hold Orhja, its subsidiaries and affiliates, and each of their directors, officers, agents, contractors, and employees harmless from and against any loss, liability, claim, demand, damages, costs, and expenses, including reasonable attorney’s fees, arising out of or in connection with any User Submissions you post or share on or through the Services, your use of the Services or any content, information, or products accessed, offered, ordered, or purchased through the Services, your conduct in connection with the Services or with other users of the Services, or any violation of these Terms or of any law or the rights of any third party.

• Ordering

  When you place an order through Orhja, you agree to provide accurate and complete information. Orders are subject to acceptance by Orhja, and we reserve the right to refuse or cancel any order for any reason. We may require additional information or verification before accepting any order.

• Pricing

  All prices listed on Orhja's platforms are in Canadian dollars unless otherwise specified. We strive to ensure that all prices are accurate; however, errors may occur. If we discover an error in the price of any goods or services you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as canceled.

• Payment

  Payment for orders can be made using various methods, including credit cards, debit cards, and other payment methods as specified on Orhja's platforms. By placing an order, you authorize Orhja to charge your chosen payment method for the total amount of your order, including any applicable taxes and fees.

• Promotions and Discounts

  Orhja may offer promotions and discounts from time to time. These promotions and discounts are subject to specific terms and conditions, which will be provided at the time of the offer. Promotions and discounts cannot be combined with other offers unless explicitly stated.

• Delivery

  Orhja offers delivery services for groceries, food, pharmacy items, and e-commerce products. Delivery times may vary depending on the product type, availability, and your location. We strive to deliver orders within the estimated delivery timeframes; however, delays may occur due to unforeseen circumstances. Orhja is not liable for any delays in delivery.

• Pickup

  Orhja also offers pickup services at designated locations. When placing an order for pickup, you will be provided with the location and time for pickup. You are responsible for collecting your order at the specified time and location. If you fail to collect your order within the specified timeframe, Orhja reserves the right to cancel the order.

• Delivery Fees

  Delivery fees may apply to your order based on the delivery method chosen and your location. Delivery fees will be displayed at checkout before you confirm your order. From time to time, Orhja may offer free delivery promotions, which are subject to specific terms and conditions.

• Return Policy

  Orhja strives to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may return eligible items within a specified period. To initiate a return, please contact our customer support team at 437-429-7769 or visit our website for detailed instructions.

• Refunds

  Orhja strives to ensure customer satisfaction with every purchase. If you are not satisfied with your order, you may return eligible items within a specified period. To initiate a return, please contact our customer support team at 437-429-7769 or visit our website for detailed instructions.Refunds will be processed using the original payment method. Refunds may take several business days to reflect in your account, depending on your financial institution. Shipping and handling fees are non-refundable unless the return is due to Orhja's error

• Account Security

  You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify Orhja immediately of any unauthorized use of your account or any other breach of security. Orhja will not be liable for any loss or damage arising from your failure to protect your account information.

• Prohibited Activities

  You agree not to use Orhja's platforms for any unlawful or prohibited activities, including but not limited to: • Posting or transmitting any fraudulent, misleading, or illegal content • Engaging in any conduct that could harm Orhja or its users • Using any automated means to access Orhja's platforms

• Ownership

  All content, features, and functionality on Orhja's platforms, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Orhja and its licensors. This content is protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

• License

  Orhja grants you a limited, non-exclusive, non-transferable, and revocable license to access and use Orhja's platforms for personal, non-commercial use. This license does not include any resale or commercial use of Orhja's platforms or their content. Any unauthorized use terminates the permission or license granted by Orhja.

• Disclaimer of Warranties

  Orhja's platforms and all content, products, and services provided through them are provided on an "as is" and "as available" basis. Orhja makes no representations or warranties of any kind, express or implied, as to the operation of the platforms or the information, content, products, or services included on or otherwise made available to you through the platforms. You expressly agree that your use of the platforms is at your sole risk.

• Limitation of Liability

  To the fullest extent permitted by applicable law, Orhja will not be liable for any damages of any kind arising from the use of or inability to use Orhja's platforms, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This limitation of liability applies even if Orhja has been advised of the possibility of such damages.

• Indemnification

  You agree to indemnify, defend, and hold harmless Orhja and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, demands, damages, liabilities, and settlements, including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from your violation of these Terms or your use of Orhja's platforms.

Driver Responsibilities and Code of Conduct

• Driver Responsibilities

• Account Security

  Drivers must maintain the confidentiality of their account information, including their username and password. It is essential to protect this information to prevent unauthorized access and ensure the security of the account.

• Accurate Information

  Drivers are required to provide accurate and complete information during registration and throughout the order fulfillment process. This includes personal details, vehicle information, and any other necessary data to ensure smooth operations and compliance with Orhja's policies.

• Compliance

  Drivers must comply with all applicable laws and regulations while delivering. This includes adhering to traffic laws, safety regulations, and any other legal requirements relevant to their activities as delivery drivers.

• Code of Conduct

• Professionalism

  Drivers must maintain a professional attitude and provide courteous service to customers. This includes being polite, respectful, and handling interactions with customers, colleagues, and other road users in a professional manner.

• Safety

  Drivers must follow all traffic laws and safety regulations while delivering. This includes obeying speed limits, traffic signals, and using necessary safety equipment. Drivers should prioritize their safety and the safety of others on the road.

• Integrity

  Drivers must ensure accurate reporting of delivery status and handle goods with care. This involves updating the delivery status honestly, reporting any issues promptly, and ensuring that all items are delivered in good condition.

• Confidentiality

  Drivers must keep customer information confidential and use it solely for delivery purposes. This includes personal details, delivery addresses, and order specifics. Protecting customer information is crucial to maintaining trust and complying with privacy laws.

Merchant Responsibilities and Code of Conduct

• Merchant Responsibilities

• Account Security

  Merchants must maintain the confidentiality of their account information, including their username and password. This helps protect their account from unauthorized access and ensures the security of their business information.

• Accurate Information

  Merchants are required to provide accurate and complete information about their business and products. This includes business details, product descriptions, prices, and availability. Accurate information helps maintain customer trust and ensures smooth transactions.

• Compliance

  Merchants must comply with all applicable laws and regulations regarding their products and services. This includes adhering to industry standards, safety regulations, and any other legal requirements relevant to their business operations.

• Code of Conduct

• Honesty

  Merchants must provide accurate information about their products and services. This includes truthful descriptions, prices, and availability. Honesty helps build trust with customers and ensures they receive what they expect.

• Responsiveness

  Merchants must respond promptly to customer inquiries and orders. Timely responses enhance customer satisfaction and help resolve any issues quickly.

• Quality

  Merchants must ensure the quality and safety of the products they offer. This includes adhering to industry standards and regulations, and ensuring that all products meet the expected quality and safety criteria.

• Confidentiality

  Merchants must keep customer information confidential and use it solely for business purposes. Protecting customer data is crucial for maintaining trust and complying with privacy laws.

• Governing Law

  These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.

• Other

  These Terms shall be governed and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada as applicable (without applying conflict of law principles). For residents of Québec, these Terms are governed by the laws of Québec and the federal laws of Canada applicable therein without regard to the rules relating to conflicts of laws. The courts of Québec in the judicial district of Montreal have exclusive jurisdiction over all claims. If any provision of these Terms is unlawful, void, or unenforceable, this will not affect the validity and enforceability of any remaining provisions. We may modify these Terms at any time by updating this posting and without notice to you. These Terms constitute the entire agreement between you and us regarding the use of the Services, superseding any prior agreements between you and us relating to your use of the Services. Our failure to insist upon or enforce strict performance of any provision(s) of these Terms does not constitute a waiver of another provision or a waiver of the same provision on another occasion.

• Contact Information

  For any questions about these Terms and Conditions, please contact us: Orhja Canada product of Oanwave Technology 437-429-7769 [email protected]